Uptime-centric service
Maintenance & Service
Preventive maintenance, calibration, spare parts logistics, and applications refreshers to keep clinical uptime high.
Scope
Service delivery model
Planned maintenance and rapid response supported by regional teams and vendor partnerships.
Preventive maintenance
Planned PMs per modality, checklists, and OEM-aligned procedures.
- Quarterly/annual PM schedules
- Calibration & safety checks
- Documentation & certificates
Corrective support
On-site and remote diagnostics with escalation to OEMs when needed.
- Response time SLAs
- Spare parts strategy
- Remote monitoring where available
Training & QA
Applications refreshers, user competency tracking, and quality dashboards.
- Annual refresher sessions
- User competency logs
- Uptime dashboards
Deliverables
Service outputs
Evidence of compliance, uptime, and continuous improvement.
Service playbook
SOPs, escalation paths, and response time definitions.
Maintenance reports
PM/CM logs, certificates, and recommendations.
Performance dashboard
Uptime by modality, MTBF/MTTR, and action items.
Align on your service plan
Choose the response times, PM cadence, and training support your facility needs. We tailor SLAs to your clinical goals.